EMS Technologies, Inc. is a leading provider of intelligent wireless and satellite solutions keeping people and systems connected, wherever they are-on land, at sea, in the air or across the vast reaches of space.

 

LXE, a division of EMS Technologies, Inc. (NASDAQ: ELMG), is a leading provider of rugged mobile computers and wireless data infrastructure for the optimization of supply chain performance. LXE automatic identification and data capture products serve mobile information users worldwide at distribution centers, warehouses and container ports.

 

We are currently seeking a Senior Systems Support Specialist (Level 2).

 

RESPONSIBILITIES:

 

Ø      Provide technical assistance in the identification and resolution of network interface related problems identified by LXE customers.  These areas include, but are not limited to, terminal and network configurations, installation procedures, application functionality, and other areas as related to system operations.

Ø      Act as the liaison between all departments within LXE to obtain required material, engineering changes, or other resources required to provide correction of customer problems.

Ø      Participate in providing LXE customers with 24x7 telephone support, via an after-hours pager.  (On a rotating schedule, will require 10-hour workdays, and be on call, carrying a pager, cell phone and laptop to support customers 24x7).

Ø      Establishes and supports laboratory test systems.

 

QUALIFICATIONS:

 

Ø      Bachelor’s degree in a technical related field

Ø      Industry recognized certification or demonstrated in-depth knowledge of computers, networks and RF systems. 

Ø      CCNA, CCDA, CCNP, CCDP, WLAN FE, WLAN SE, and Micro-soft certifications are highly desirable. 

Ø      5+ years experience in computer systems hardware utilizing asynchronous, synchronous, bisynchronous, SDLC and POOL/SERVER. 

Ø      Working knowledge of IBM AS-400.

Ø      Experience in R-232, 3270, 5250, TCP/IP protocols. 

Ø      Experience in DOS, Windows (2000, NT, 2003 Server, XP) operating systems.

Ø      A working knowledge of basic test equipment utilized in systems analysis to include protocol analyzers (Omni-Peak) network analyzers and other monitoring tools.

We offer challenging work with a strong total compensation package, including comprehensive health benefits, paid vacation and holiday time, company paid life, STD, and LTD insurance, and a 401(k) with match.

For information about LXE please visit our website at www.lxe.com.

***EMS Technologies, Inc. is an Equal Opportunity Employer. ***

Sorry, No Visa sponsorship for this role.